Frequently Asked Questions

Booking & Planning

  • As soon as you can! We like to have bookings at least 3 weeks out, but we always do our best to accommodate requests sooner than that. During busier seasons—like holidays, graduations, and wedding season—the earlier you book, the better. If you're planning a larger installation, reach out even sooner so we have plenty of time to bring your vision to life.

  • Click on the “Get A Quote” tab and fill out the inquiry form with as many details as possible. We’ll respond within 48 hours, ask any follow-up questions, and once everything’s confirmed, we’ll proceed with your deposit and take it from there!

  • We do our best to accommodate last-minute requests depending on our schedule and availability. Reach out ASAP—we’ll let you know what’s possible!

  • Yes! For all installations and custom designs, we provide a visual mockup so you can get a clear idea of the final look before event day.

  • Absolutely! Whether you have a detailed vision or just a few inspo photos, we’ll help design a custom setup that fits your style, theme, and budget.

Delivery & Setup

  • Short answer—YES! Our usual delivery area spans throughout Central and Northern Utah. That said, we’ve traveled outside of Utah for our clients before and are willing to go the distance for larger balloon installations.

  • Yes! While most of our events are in Utah, we have traveled out of state for special events and large-scale installs. Just ask—we’re always up for an adventure!

  • Yes, we can! However, weather conditions can impact the lifespan and performance of outdoor balloon installations. We’ll work with you to plan the best setup for your space and provide tips to help them last as long as possible.

    See our blog post about outdoor installs!

    https://balloonboyz.org/blogbasicgridb/how-to-ensure-your-balloon-decor-stays-stunning-in-the-summer-heat-tips-for-clients-and-what-we-do-to-guarantee-success

  • Clean-up/take-down services are an additional fee and can be added to any service. Typically, the client is responsible for removing the balloons, but if you'd like us to return and take care of it—we absolutely can. Just let us know!

    Please note: all installations that include our Metallic Globes do require us to return for removal. This take-down is included in the original fee and ensures the globes are properly handled. This policy applies specifically to Metallic Globes and not necessarily to other types of balloons.

  • Yes! We have a variety of backdrops and props available to enhance your installation. Let us know what kind of vibe you're going for, and we’ll share what options we have available.

Customization & Design

  • Definitely! We specialize in custom color matching—achieved by double-stuffing balloons to create the perfect shade. Just send us your brand colors or palette, and we’ll bring it to life. Best of all, we don’t charge extra for this service—custom colors are always included!

  • Yes! We can add vinyl logos, names, phrases, and other custom designs to your balloons. It’s perfect for corporate branding, milestone celebrations, or personalized touches.

  • Absolutely! Whether it's a holiday, birthday, wedding, or corporate event, we love designing around a theme. Share your ideas and let us work our magic.

  • Yes! We offer several enhancements such as metallic globes, specialty shapes, floating elements, custom vinyl, backdrop rentals, and more. Just let us know what you’re looking for!

    If there’s something we don’t personally offer—like giant light-up marquee letters—we might have trusted vendors in mind and can help get you in touch. We’re always happy to point you in the right direction!

  • All the time! We’re happy to collaborate with your planner, venue, florist, or other vendors to ensure a cohesive and seamless event design.

Services & Event Types

  • We do it all—corporate events, weddings, baby showers, birthdays, school dances, grand openings, holiday parties, gender reveals, and more. No event is too big or too small.

  • Yes! We have flexible packages and scalable designs for every budget. Whether you're looking for a simple accent or a show-stopping installation, we’ll make it work beautifully within your price range.

    Check out our blog post about maximizing impact on a budget:
    https://balloonboyz.org/blogbasicgridb/maximizing-impact-on-a-budget-how-balloon-boyz-helps-you-get-the-most-out-of-your-event-decor

  • Yes! We love partnering with businesses for branded installations, grand openings, product launches, conferences, and more. We even offer logo integration and large-scale custom designs tailored to your brand.

  • Installations can be anything from a small garland to a full ceiling or wall of balloons. Whether you want a simple pop or a full transformation, we’ve got you covered.

  • While we specialize in large-scale air-filled installs, we do offer helium balloon bouquets and floating elements upon request.

Balloon Quality & Longevity

  • We use only high-quality latex balloons that are 100% biodegradable, along with premium mylar foil balloons. We’re committed to using top-tier materials to give your decor a luxe, professional look.

  • Balloon Boyz cannot guarantee the exact lifespan once the installation is complete, especially in outdoor environments. Indoors, balloon displays can last days or even weeks. Environmental factors like sun, wind, and rough handling may impact longevity.

  • Weather—especially wind, rain, and extreme heat—can affect outdoor installs. We’ll work with you on a backup plan or make suggestions for safer placement. Unfortunately, we can't offer refunds due to weather conditions beyond our control.

  • Yes, when used as decor. However, popped balloons can pose a choking hazard. We recommend supervising children and pets around installations, especially if balloons start to deflate or burst.

  • Latex balloons are biodegradable, but we still recommend popping and disposing of them responsibly in the trash. Please do not release balloons into the air—they can be harmful to wildlife and the environment.

Pricing & Policies

  • Pricing depends on the size, style, and complexity of your installation. We provide customized quotes based on your needs and budget. Reach out via our inquiry form and we’ll walk you through all options!

  • Yes, we do. A non-refundable deposit is required to hold your date and time. If your event is canceled, you’ll receive a credit to use toward a future purchase with us.

  • Yes, a non-refundable deposit is required to secure your event date. The remaining balance is typically due prior to your event date.